What is the Consumer Council of Hong Kong?

The Consumer Council of Hong Kong (CC) is a non-profit statutory body established in 1974 to protect consumer rights and promote fair market competition. The CC is governed by a board of directors appointed by the government and is led by an independent Chief Executive Officer.

The CC's main responsibilities include:

• Investigating and handling consumer complaints: The CC investigates consumer complaints about goods or services and assists consumers in resolving issues. For example, consumers can file complaints with the CC regarding product quality problems, poor service, misleading advertising, etc.
• Promoting consumer rights education: The CC organizes seminars, workshops, publishes materials, and produces television programs to raise consumer awareness of their rights and educate them on how to protect themselves.
• Monitoring market conditions: The CC monitors goods and services in the market to ensure they meet safety and quality standards. The CC conducts product testing and publishes the results to the public to help consumers make informed purchasing decisions.
• Developing and promoting consumer protection legislation: The CC participates in the development and promotion of consumer protection legislation to safeguard consumer rights. For example, the CC provides advice to the government to improve existing consumer protection legislation or develop new regulations.

Services provided by the CC:

• Consumer complaint handling: The CC provides free consumer complaint handling services to assist consumers in resolving disputes related to goods or services.
• Product testing: The CC regularly tests goods on the market and publishes the results on its website and publications, informing consumers about product quality and safety performance.
• Consumer education: The CC organizes seminars, workshops, publishes materials, and produces television programs to raise consumer awareness of their rights.
• Market monitoring: The CC monitors goods and services in the market to ensure they meet safety and quality standards.
• Advocacy work: The CC makes recommendations to the government and industry to improve consumer protection legislation and market conditions.

How to contact the CC:

• Telephone: 2929 2222
• Email: enquiry@consumer.org.hk
• Website: www.consumer.org.hk

The CC is an important protector of consumers in Hong Kong, providing a platform for consumers to voice their opinions and seek assistance. If you encounter any consumer issues, do not hesitate to seek help from the CC.